Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Pennom Agency website at pennom.com (the "Site") and any full-stack development, digital marketing, or AI automation services you engage from Pennom Agency LLC ("Pennom," "we," "us," or "our"), a Pennsylvania-based agency.

By browsing the Site, submitting an inquiry, requesting a project estimate, or signing a proposal or service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our services.

Pennom provides professional services across three areas: full-stack web and mobile development (including Next.js, NestJS, Prisma, Node.js, and React Native builds); digital marketing (including Local SEO, AEO/GEO, Google Ads, and Facebook/Meta Ads management); and AI automation (including custom chatbots, workflow automation, and LLM integrations).

The exact scope, deliverables, timeline, and fees for any engagement are defined in a separate written proposal, statement of work, or service agreement signed by both parties (a "Service Agreement"). These Terms apply alongside, and do not replace, any Service Agreement — where the two conflict, the Service Agreement controls.

Figures produced by the interactive Project Scope Calculator on this Site, and any budget ranges, timelines, or pricing tiers displayed elsewhere on the Site, are non-binding estimates for planning purposes only. They are based on the project type and add-ons you select and do not account for requirements discovered during scoping.

A binding price and timeline are established only once we issue a formal proposal or Service Agreement reflecting your project's actual requirements.

Payment schedules, deposit requirements, invoicing cadence, and accepted payment methods will be set out in your Service Agreement. For retainer engagements, fees are billed on a recurring monthly basis and, consistent with the terms shown on our Pricing page, may be cancelled at any time with no long-term lock-in.

Late payment may result in a pause of active work until your account is brought current. Amounts already invoiced for work performed are non-refundable except as expressly agreed in writing.

Upon full and final payment for a completed project, Pennom transfers 100% of the source code, intellectual property rights, database access, and hosting configurations associated with that deliverable to you, as described on our Site.

Until final payment is received, all work product remains the property of Pennom. We retain the right to showcase completed, publicly-launched projects in our portfolio and case studies unless you request otherwise in writing.

Third-party assets used in your project — including open-source libraries, fonts, stock imagery, and platforms such as Google Ads, Meta Ads, or AI model providers — remain subject to their own respective licenses and are not owned by Pennom or transferred to you.

Development engagements include a post-launch warranty period (as specified for your plan — for example, 30 days for landing pages or 60 days for full web applications) covering bug fixes tied to work we delivered.

The warranty does not cover new feature requests, issues caused by changes you or a third party make after launch, or third-party service outages. Ongoing support beyond the warranty period is available through our Dedicated Engineering Team retainer.

Search engine rankings, AI answer-engine citations (ChatGPT, Perplexity, Gemini, Google AI Overviews, and similar tools), and advertising platform performance (Google Ads, Facebook/Meta Ads) are controlled by third parties whose algorithms and policies we do not control and which change without notice.

Case study results, ROAS figures, ranking positions, and citation rates referenced on this Site (including in testimonials) reflect specific past client outcomes under specific conditions. They are illustrative of what our strategies can achieve and are not a guarantee of similar results for your business. We will act in good faith and in line with industry best practices, but we cannot promise specific rankings, traffic, leads, or citation outcomes.

Where we build or integrate AI-driven features (chatbots, workflow automation, custom LLM integrations) using third-party AI model providers, your use of those underlying AI models is also subject to that provider's own terms of service. Pennom is not responsible for the outputs, availability, or policy changes of third-party AI providers.

AI-generated outputs can be inaccurate or unpredictable. You are responsible for reviewing and approving how AI features are used within your business before relying on them for decisions affecting customers, compliance, or revenue.

Timely delivery depends on you providing necessary content, brand assets, feedback, approvals, and account access (e.g., domain, hosting, ad accounts, analytics) in a reasonable timeframe. Delays on your end may extend project timelines accordingly.

You are responsible for the accuracy and legality of content, claims, and data you provide us to publish or use on your behalf, including in ads, landing pages, or automated communications.

• Do not attempt to gain unauthorized access to the Site, our admin systems, or any non-public areas.
• Do not use automated tools to scrape or overload the Site.
• Do not submit false, misleading, or malicious information through our contact or inquiry forms.
• Do not use the Site or our services for any unlawful purpose.

To the maximum extent permitted by law, Pennom's total liability arising from any engagement will not exceed the total fees you paid us for the specific service giving rise to the claim in the preceding three months.

Pennom is not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption — arising from use of the Site, our services, or any third-party platform we integrate with (hosting providers, ad platforms, AI providers, or payment processors).

Either party may terminate an ongoing retainer engagement at any time, consistent with the cancellation terms of your specific plan. Fixed-price project engagements may be terminated per the cancellation terms of the applicable Service Agreement; fees for work already performed remain payable.

We reserve the right to suspend or terminate access to our services if these Terms are violated or payment obligations are not met.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law provisions. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Pennsylvania.

We may update these Terms from time to time to reflect changes in our services or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms can be sent through our contact form, or by phone at +1 (215) 444-3535.